Pontianak Explorer explains how personal data is handled when you use this website, send an inquiry, or request a guided architecture or photo walk. This notice is intended to help you understand what we collect, why we use it, how long we keep it, and how to raise a privacy request.
You may request access to your personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. You may also object to processing in some situations and withdraw consent where processing relies on consent. We will assess each request against legal and operational requirements before acting on it.
To protect your information, we may ask for details that help verify your identity and understand the scope of the request. Some requests may be limited if we must keep information for legal, security, or service-related reasons. If a request cannot be fully granted, we will explain the outcome in general terms.
Inquiry records, booking details, and related communications are retained for the period needed to manage the request, complete the service, resolve follow-up questions, and meet applicable legal, accounting, or security obligations. When data is no longer needed, we delete it or anonymize it where feasible.
If we make material changes, we will update this page and may use reasonable website or direct communication methods to draw attention to the revised notice where appropriate. The version in effect at the time of your interaction will apply to the extent permitted by law.
We may process your name, email address, phone number if you provide it, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the site working and secure.
We receive data when you submit a contact form, send an email, call us, or provide details during a booking request. Some technical data is generated automatically when you use the website, including information needed for delivery, security, and basic site operation.
The website uses essential cookies to support core functions and privacy preference cookies to remember your choices. We do not confirm analytics cookies or marketing cookies as active on this site.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may also clear stored cookies from your device. If you disable essential cookies, some parts of the site may not function as intended.
Data processing overview
We use personal data to respond to contact requests, confirm tour details, manage bookings, communicate practical information, support website operation, maintain security, and keep records needed for administration and legal compliance. Where you provide optional accessibility or dietary information, we use it only to help assess whether a route or arrangement is suitable for your request.
We may share information with service providers that support website hosting, technical delivery, communication handling, or security functions. These parties may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.
We may disclose personal data if necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
Use the contact channels listed here for access, correction, deletion, or other privacy requests.
